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FREQUENTLY ASKED QUESTIONS

 

PURCHASE GUIDE

  • The works of the renowned artist Collar are exclusively available on the official website Collarpainter.com. To discover and acquire these invaluable artistic creations, we kindly request that you contact our dedicated team, who are at your disposal to provide tailored assistance. Each piece in this exceptional collection embodies a unique and refined expression of art, reflecting Collar's unparalleled aesthetic vision and talent. Owning one of these works offers a rare opportunity to possess an authentic fragment of this master's artistic universe. We invite you to enter this exclusive world and let these creations elevate your collection.

  • We inform you that our website does not offer e-commerce services. To meet your needs with the utmost care, we have established a remote sales service. Please fill out the form available on our contact page for any requests. Our customer service is committed to providing you with a response as soon as possible upon receiving your request.

  • We do not offer all references online; however, a wide selection is available, and new creations are continuously added.

    If you wish to inquire about the availability of Collar artworks, please contact our customer service team via our contact form.

 

SHIPPING INFORMATION

  • We are pleased to inform you that we offer free standard delivery for all your orders.

    For any tracking requests regarding your order, please contact our customer service team. We are available to assist you with any necessary support.

  • Each creation is carefully packaged in an elegant signature wrapping that reflects the world of Collar.

    Your order will be shipped in a neutral box to prevent theft.

  • Collar insures all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

    If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a damaged box.

    In case of need for further support, please contact our Customer Care.

 

PAYMENT INFORMATION

  • The Maison offers various secure payment options. Some payment methods may not be available for all orders. We encourage you to contact one of our personal advisors for more information.

 

RETURNS & REFUNDS

  • Due to the uniqueness of our artworks, we cannot accept returns or offer refunds. Each piece reflects the very essence of the artist. We encourage you to carefully consider your choice before making a purchase. Our team is available to assist you with any questions or help you with your selection.

 

THE INTEGRITY OF ORIGINAL WORKS : ADVANCED PRESENTATION TECHNIQUES

  • Collar pays exceptional attention to every aspect of its artwork creation. Our acrylic paintings, with their rich textures and expressive depth, and our delicate pastels, offering subtle finesse, are crafted to captivate and move. Each material is chosen for its unique qualities, allowing each piece to tell a visually complex and nuanced story.

    To preserve the integrity of our creations, we employ advanced digitization technology. This sophisticated process enables us to capture the artwork in its most authentic state, highlighting visible details and color nuances with remarkable precision. However, it is important to note that while digitization faithfully represents the overall beauty of the artwork, it cannot fully capture the elaborate textures and subtleties of pastels that add a unique tactile and visual dimension.

    It is undeniable that the true splendor of our works is fully revealed when viewed in person. The luminous reflections, subtle nuances, and texture richness can only be fully appreciated in their physical presence. The intrinsic beauty of each piece transcends digital reproduction, offering an unparalleled visual and sensory experience.

 

DIMENSIONS

  • The dimensions of each Collar creation are provided in inches. For any further details, our customer service team is at your full disposal and will be delighted to assist you.

 

AUTHENTICITY

  • At Collar, our commitment to excellence is evident in every creation. We combine refined design and impeccable craftsmanship to offer works of unmatched quality.

    We place paramount importance on the authenticity and provenance of our works. That’s why we have developed an online authentication system that blends advanced technology with user-friendly simplicity. To verify the authenticity of each piece, simply scan the QR code on the certificate of authenticity. This process ensures complete traceability, confirming the originality and quality of every Collar-signed piece.

    This authentication system reflects our attention to detail and our desire to provide total transparency to our clients. It symbolizes our commitment to maintaining trust and integrity in our brand while delivering an exceptional customer experience.

    At Collar, each piece is more than just a work of art: it is a fusion of creativity and artisanal mastery, supported by innovative guarantees that ensure its value and authenticity.

  • We highly recommend acquiring your Collar creations through our official website, Collarpainter.com. Each creation comes with a certificate of authenticity. If your certificate does not contain a QR code, please follow this link and register with the service. Please note that we do not offer instant expertise, but a letter of authenticity can be issued by our Heritage experts if necessary.

    We sincerely thank you for your trust in choosing Collar. To report any counterfeits, please contact us directly here.

 

CARE AND REPAIR

  • At Collar, we understand the paramount importance of preserving the unique integrity and beauty of each piece. Our dedicated advisors are here to answer any questions you may have about the care or maintenance of your acquisition. For any inquiries, please contact our after-sales service by completing the form available on our website. Our experts will be delighted to provide you with tailored assistance promptly.

  • Your Collar piece is the result of exceptional artisanal craftsmanship, crafted using traditional techniques. We advise you to follow the instructions provided with the artwork carefully to ensure its optimal maintenance and to preserve the brilliance and beauty that define it.

 

SECURITY WITHIN THE ONLINE STORE

  • To help ensure that your shopping experience is safe, Collar uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of your browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

    Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. Please note that Collar may use your contact details to inform you about new arrivals, exclusive products and services via email. If you would prefer not to receive these updates, please unsubscribe from our mailing list.

    Click here to read our Privacy Policy in full.

 

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